• ARCS, Mission Armenia and ASA will jointly develop ToR for the NGO task force on Asylum (in consultation with other stakeholders, such as DRC, UNHCR, Migration Agency, task force members) which will be subsequently set up after the first month of the project. ARCS, Mission Armenia and ASA will form the steering committee of the task force and will have a rotating chairmanship of the task force. During the task force meetings, organizations will discuss and decide on priority needs for knowledge transfer and each month the task force will decide on a training or seminar topic, the implementation of which will be facilitated (not necessarily conducted) by the partners. It is envisaged that ARCS, ASA and Mission Armenia will host and facilitate 3 seminars each.

• ARCS and Mission Armenia will jointly design and develop the content and format of the staff training manual in cooperation with relevant stakeholders (Migration Agency, DRC, UNHCR, some of the task force members). ARCS and Mission Armenia will provide their input as outlined in the LFA and/or as deemed necessary by project partners and stakeholders. The manual will be a joint product.

• Activities: Mission Armenia:

Ø Mission Armenia will provide input into the staff manual on community based service provision, including special protection needs of vulnerable groups and lessons learned. This input will reflect Mission Armenia’s practice relevant experience, lessons learned and operational procedures.

Ø Mission Armenia will provide vocational/ educational skill transfer activities according to the capacities and wishes of the asylum seeker and services available (eg. Hairdressing etc). Existing skills will be identified and maintained and/or built on and Mission Armenia will provide trainings as appropriate.

Ø Psycho-social support to address social, psychological or other needs of asylum seekers and also integrate asylum seekers into their social service network will be provided. These services will include children (such as e.g. language trainings etc.) if referrals from ARCS are made and appropriate services and expertise is available.

Ø Mission Armenia will set up a hotline, which will be run by trained staff on a 24 hour basis. All calls and the nature of the inquiry will be registered. In cooperation with ARCS and ASA, the information will be processed and entered into the ARCS database to create an institutional memory and enable organizations to better identify needs and provide assistance accordingly.

Ø Mission Armenia will conduct weekly meetings for asylum seekers and host community to socialize, communicate and assist asylum seekers and locals to overcome prejudices and isolation. In addition, Mission Armenia will provide cultural orientation courses to asylum seekers to familiarize them with Armenia in terms of its culture, history, society etc. Excursions will be undertaken and asylum seekers and members of the host community will participate. Particular attention will be paid to the needs of women and other vulnerable groups.

Ø Depending on priorities identified and agreed upon, Mission Armenia will facilitate the implementation of monthly thematic seminars/ trainings for NGO’s/ task force members on issues related to asylum and service provision in particular. If directly relevant to the work, mandate and capacities of Mission Armenian, Mission Armenia will conduct the seminar.

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